Work

Healthcare CRM Integration

Healthcare Cloud
Security
Integration
Compliance

Developed a secure Healthcare Cloud solution with HIPAA compliance, patient management, and integration with electronic health records.

Healthcare CRM system with patient management and compliance tracking

Project Overview

This project involved creating a comprehensive Healthcare Cloud solution for a medical practice management company. The solution required strict HIPAA compliance, secure patient data handling, and seamless integration with existing electronic health record (EHR) systems.

Security & Compliance

I implemented Salesforce Shield features including Field-Level Security, Platform Encryption, and Event Monitoring to ensure HIPAA compliance. The solution included comprehensive audit trails and data access controls to meet healthcare industry regulations.

Key Features

Patient Management

Developed custom objects and relationships to manage patient records, appointments, and care plans. Created Lightning Web Components for patient portals that allowed secure access to medical information.

EHR Integration

Built robust REST API integrations with major EHR systems, enabling real-time synchronization of patient data, appointment schedules, and treatment records. The integration handled complex data mapping and transformation requirements.

Compliance Automation

Configured automated workflows for consent management, data retention policies, and breach notification processes. Implemented custom validation rules to ensure data quality and compliance standards.

Technical Implementation

  • Salesforce Shield: Leveraged Platform Encryption and Field-Level Security for sensitive data protection
  • Custom Apex Services: Created secure API services for EHR integration with proper authentication and error handling
  • Lightning Components: Built patient-facing LWC components with accessibility features
  • Data Architecture: Designed compliant data model with proper relationships and field-level security
  • Testing: Comprehensive test coverage including security testing and compliance validation

Results

The solution successfully passed HIPAA compliance audits and improved patient data management efficiency by 45%. The EHR integration eliminated duplicate data entry and reduced administrative overhead. Patient satisfaction increased significantly due to improved access to their health information through the secure portal.